Coronavirus COVID-19 Alert:
Ring 65688688 to book an appointment to consult with your doctor from home.
(Conditions apply)
APPOINTMENTS
Appointments to see family doctors consulting at our facility can be made by phoning or calling in to the practice during office hours. Online bookings can be made using the icon at the top of this page. Please advise the receptionist if a longer appointment is required to cater for complex or multiple health conditions . 24 hours notice for cancellations is requested. Special appointment times are kept aside each day to allow for urgent problems, emergencies and sick children.
Medical Centre Opening Hours
Monday 8.30am – 5.00pm
Tuesday 8.30am – 5.00pm
Wednesday 8.30am – 5.00pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 5.00pm
Saturday Closed
Nursing Care
Practice Nurses provide the following support:
- Immunisations/Vaccinations
- Chronic Disease Management – assist
- Full Medical Examinations – assist
- Health Checks and Assessments
- Spirometry Testing
- ECG Testing
- Patient Education
- 4yo Development Checks
- Regular Injections
- Dressings & Wound Management
HOME VISITS
*Due to the COVID-19 pandemic, our doctors have deemed Home Visits an unsafe and unreasonable service to provide at this time.
This is due to the high risk to our practitioner’s personal safety and wellness.
We therefore encourage any patients in need to book a telehealth appointment with their GP. In all emergency situations we refer patients to emergency services.
Nambucca Healthcare Centre endeavours to be accessible to any member of the community. Home Visits are an appointment type made available to our most vulnerable patients on request and can only be booked through our reception team.
If there are extenuating circumstances where you believe a patient may require a home visit from their doctor, please call the practice and provide reception staff with as much explanatory details as possible.
The following criteria must be met for home visit:
- The patient is a regular patient
- The patient resides in a location that is within five (5) kilometres of the practice
- Where it is deemed safe and reasonable
- The patient has the type of problem that necessitates a home visit such as:
- Acutely ill
- Immobile
- Elderly
- No means of transport
- Unable to access the practice facilities due to disability
This information will be passed along to their doctor who will exercise discretion regarding the matter. If the doctor determines that a home visit is possible, there may be an out of pocket expense. You will be notified of this expense prior to the home visit consultation.
AFTER HOURS CARE
Emergency Ambulance 000
Macksville Hospital (02) 6568 1366
Ambulance Bookings 13 12 33
BILLING ARRANGEMENTS
Nambucca Family Medical is NOT a bulk billing practice and payment in full is requested at the time of your appointment. Please enquire with reception as to our current fee schedule.
We accept cash, Eftpos and Credit Card. Discounts may apply to Healthcare and Pension Card holders.
CONTACTING THE DOCTOR
The doctor will deal with medical queries/concerns that cannot be dealt with by our receptionist or practice nurse in the most appropriate manner. You will be given either an appointment slot or an approximate time that your call will be returned. Most of the day is spent consulting with patients so calls may not be able to be attended to immediately. Please note there also may be a charge for phone consults for which there is currently no rebate from Medicare.
TEST RESULTS
We encourage all patients to ring the reception staff if they are concerned about their results, however they will be contacted if results are abnormal or if the doctor, after review, indicates they require a follow up appointment.
REPEAT PRESCRIPTIONS
Where appropriate the doctor may provide repeat scripts without requiring an appointment. Please place your request with full details of the name and type of medication, dose and strength, ensuring five working days notice is provided.
The person who’s name appears on the script is the only person allowed to access it. The only exception to this where the patient’s parent or carer is known to the practice and we are advised authorisation has been given.
There may be occasions where the doctor instructs that an appointment is necessary.
There is a small fee for all repeat prescriptions to cover the doctor’s time spent reviewing the clinical notes and administration time in preparation of the script.
PRIVACY
It is necessary for us to collect and pass on information in order to attend to a patient’s health care needs and for administration purposes. This information is at all times kept strictly confidential. All patients have the right to have access to this information which would be provided at a minimal cost, and the right to know how it is used. Please ask one of our staff members about our full privacy policy or ask to speak to the practice manager if you have any concerns regarding this process.
FEEDBACK
Both positive and negative feedback are welcomed by the practice. Please put your information in writing and either post to the practice address or hand to the receptionist marked “Attention: Practice Manager”, or you may email [email protected], or use the “contact us” menu item on this webpage.
Alternately find contact details for the Health Care Complaints Commission below:
